Getting It As Fast As You Can
If you want to get Naked DSL and you want to get it in a hurry, then chances are you don’t want to hear that it may take up to 20 working days to get connected. So we’ve got 4 Tips for getting it connected quickly!
The Naked DSL providers are not intentionally being difficult or slow – if they could speed up the process they definitely would. Setting up Naked DSL is more complex than setting up ADSL or ADSL2+. It involves converting the existing landline connection into a ‘Naked’ connection. This means there is a standalone DSL internet service provided on the local loop (sometimes referred to as a ULL connection) – there is no dial tone or traditional phone service connected.
This type of connection does involve Telstra technicians, so it consequently takes longer to set up as multiple companies are involved.
Speeding Up The Process
There are some things you can do to speed up the process:
1. Set up your Naked DSL service on an existing active phone line. In most cases this will speed up your connection by a couple of days. If you don’t have an existing line then you will have to wait for it to be connected first before your Naked DSL application can proceed. Internode is one of the companies that can set it up without an active phone line and it takes 4 to 6 weeks. If you are converting an existing phone line it takes only 2 to 4 weeks.
2. Some providers can connect it faster. For example, TPG quotes a connection period of 5-10 working days whilst iinet quotes a connection period of 10-20 working days.
3. Get a new VoIP phone number. If you want to keep your existing phone number, some providers like iinet can transfer it to a VoIP service. But it will add on extra days to your connection. It’s a great feature to be able to port your landline number to iinet VoIP, but it will slow your Naked DSL connection slightly.
4. Ensure the details you enter when you Sign Up are correct. This may seem simple, but we see a lot of applications unnecessarily delayed because the payment details are wrong, the address is wrong or the credit card is overdrawn. Any such simple error will delay your connection time.
And Remember….
5. Don’t yell at your ISP if Telstra cancels or delays a technician appointment. Yes, it’s highly inconvenient and annoying, but your ISP is powerless to control Telstra technicians or appointments. Getting angry at your ISP will not speed it up! If you are signing up for Naked DSL, you need to accept that there may be some slight delays, so be prepared for them. And if you can’t afford to have delays, then maybe an alternate ADSL2+ service may suit you better. But for the rest of us, the wait is worth it so we don’t have to pay line rental ever again!
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