Exetel Naked DSL Review
One of the most notable features of the Exetel Naked DSL plans is that they all come with a massive download limit for off peak times. Even the entry level plan boasts a significant data allowance. The Exetel data allowance is additional value because only downloads are counted – uploads are free.
Unlike almost all of the other Naked DSL providers, Exetel gives you the options of whether you’d like to shape (slow down) your download speed if you exceed your quota. Shaping is the default, but if you want to pay excess fees and maintain your speed, then the extra charge is only $0.50 per GB if you exceed your download limit. It is a very reasonable rate. This will work well if you never want your speed reduced and are happy to pay that little bit extra for it.
Exetel has a number of services you can bundle with your Naked broadband connection, with the most popular ones being a mobile phone plan and VoIP. With Exetel VoIP you get 100 free calls each month to national landline number with additional calls to landlines at only 10 cents per call. Calls to mobiles are very cheap at just 22 cent per minute. If you bundle your mobile phone with Exetel you receive discounts off your ADSL/Naked DSL service each month!
The only option is for a 12 month plan with a very cheap $60 connection fee. If you don’t have a landline connected and you want to apply for Naked DSL, the connection fee is $100.
Service and Support
Exetel provides the majority of its customer service online. But Exetel also has very low wait times when calling their customer service department – these times are documented on their website. They also have a comprehensive ‘User Facility’ online to manage every aspect of your Exetel service.
Exetel has a long list of freebies and inclusions. They provide a Static IP as standard on their Naked DSL plans as well as 100 free calls to landlines with their VoIP service and a direct indial phone number. Exetel also gives customers 20 free email addresses, 200MB of hosted webspace, 30 free Australian SMS each month and 20 free Australian Email2Fax per month. Calls from Exetel VoIP to another Exetel VoIP user are free.
To connect to Exetel Naked DSL you no longer need to have an active Telstra network phone line. You can apply without having a landline connected – based purely on your address.
If you do already have a landline, you can still apply via your phone number and you will receive a discounted set up fee. Once your Naked DSL connection is complete, your phone line will be disconnected and your broadband will be truly ‘Naked’.
You can keep your current phone number and transfer it to an Exetel VoIP service.
The Exetel offer is pretty simple – cheap monthly plans, with heaps of download limit – especially in off peak times. Don’t expect the world in terms of customer service, but many people don’t ever need to contact customer service anyway. Exetel is a popular provider and their 12 month contract, cheap $60 set up fee and cheap modems could be perfect for you.
To sign up for Exetel Naked DSL visit the Exetel website.